Retaining Customer Loyalty in 2015
Customer loyalty is a practice that has been going on for decades. When consumers have a good experience with a brand/company they want to take advantage of their products/services when they need them again. However, as the collection of customer data continues to become more of a staple for businesses, customers in 2015 can be expected to want more in return for all the information they willingly hand over to these companies with each successful transaction. As strategies for improvement and growth are considered at the start of the new year, marketers should consider amping up customer loyalty incentives to better their overall experience.